Shipping Policy

Last updated: September 1, 2025

This Shipping Policy explains how Everlinene prepares and delivers orders placed through our online store.

Shipping methods, costs, and availability may vary by destination. The available options will be displayed during checkout where applicable.

Order Processing

Most orders are prepared within 1–3 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing may take longer during:

Major promotions
Seasonal shopping periods
Public holidays
Inventory verification
Address verification
Payment or fraud-prevention reviews

An order confirmation means we have received your order. It does not mean the package has shipped.

You will receive a separate shipping confirmation when tracking information becomes available.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

Before submitting an order, please check:

Recipient’s full name
Street address
Apartment, suite, or unit number
City and state or region
Postal or ZIP code
Destination country
Email address
Telephone number

If you notice an error, contact us immediately through our Contact Us page.

We will attempt to update an order that has not entered fulfillment, but address changes cannot be guaranteed after processing begins.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Delivery Estimates

Delivery time depends on the destination, carrier network, selected shipping service, customs processing, weather, and local delivery conditions.

Any delivery date displayed at checkout, in an email, or on a tracking page is an estimate rather than a guarantee.

Everlinene is not responsible for delays caused by:

Carrier disruptions
Customs inspections
Severe weather
Public holidays
Local postal delays
Incorrect delivery information
Events outside our reasonable control

A delay does not automatically mean that a package has been lost.

Tracking Information

When tracking is available, it will be sent to the email address or telephone number provided during checkout.

Please allow 24–48 hours after receiving the shipping confirmation for the carrier’s first scan to appear.

Tracking may temporarily stop updating while a package:

Travels between carrier facilities
Crosses an international border
Passes through customs
Transfers to a local delivery provider

If the estimated delivery window has passed and tracking has not changed for several business days, contact us through our Contact Us page.

Separate Packages

Products from the same order may be shipped separately because of inventory location, availability, or package size.

Separate packages may:

Have different tracking numbers
Use different carriers
Arrive on different dates

You will not be charged again simply because an order is divided into multiple shipments.

International Orders

We may ship to multiple countries and regions where checkout is available.

International shipments may be subject to:

Import duties
Local taxes
Customs processing fees
Brokerage charges
Carrier handling fees

These charges are determined by the destination country and are outside Everlinene’s control.

Unless checkout specifically states that duties and taxes are included, the recipient is responsible for paying them.

Refused or Unclaimed Packages

Refusing a package or failing to collect it does not automatically qualify the order for a full refund.

If a package is returned because of refusal, an incomplete address, unpaid import charges, or repeated delivery failure, any eligible refund may be reduced by:

Original shipping charges
Return shipping charges
Customs fees
Carrier handling costs

These deductions will only be applied where permitted by law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check the mailbox, porch, side entrance, garage, parcel room, and other protected locations.
Ask household members or neighbors whether they accepted the package.
Check with building reception, security, or management.
Contact the carrier for delivery details.

If the package is still missing, contact Everlinene with your order number and the carrier’s response.

We will review the available information and assist where reasonably possible.

Damaged Packages

If your package arrives visibly damaged, please keep the product and all packaging.

Your order number
Clear photographs of the product
Photographs of the affected area
Photographs of the outer package
Photographs of the shipping label
A short explanation of the issue

Do not discard the packaging until our review has been completed.

Returned or Undeliverable Packages

A package may be returned to the sender because of:

An incomplete address
An incorrect postal code
Repeated delivery failure
Failure to collect the package
Refusal of delivery
Unpaid customs charges

If this happens, please contact us.

Reshipping may require an additional shipping payment. If a refund is available, non-refundable shipping or carrier costs may be deducted where permitted by law.

Shipping Support

For shipping assistance, contact us through our Contact Us page.

Please include:

Order number
Checkout email
Delivery postal code
Tracking number
Description of the problem

Your cart is empty

Cart • 0 items