Return & Refund Policy

Last updated: September 1, 2025

We want you to feel comfortable with every Everlinene purchase.

This policy explains which products may be returned, how to request a return, and how approved refunds are processed. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

60-Day Return Window

You may request a return for an eligible product within 60 days after the carrier records delivery.

To qualify for a return, the product must be:

Unused
Unwashed
Uninstalled
Unaltered
Free from stains, odors, pet hair, and visible wear
In the condition in which it arrived
Returned with the original packaging
Returned with all tags, accessories, fasteners, inserts, and protective materials
Accompanied by proof of purchase

Table linens that have been used during a meal, washed, ironed, cut, hemmed, stained, scented, or altered are considered used and are generally not eligible for return unless they have a confirmed defect.

Non-Returnable Products

The following products are not eligible for return or refund:

Items returned after the 60-day return period
Used, washed, installed, stained, altered, or damaged products
Items missing original packaging or required components
Products marked Final Sale or Non-returnable
Gift cards
Downloadable products
Free gifts and promotional items
Personalized or custom-sized products, if offered
Products damaged through misuse or improper care
Products damaged by excessive heat, harsh chemicals, or unsuitable outdoor exposure
Products showing normal wear and tear

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery.

Your message should include:

Order number
Product name
Description of the problem
Photograph of the complete product
Close-up photograph of the affected area
Photograph of the packaging
Photograph of the shipping label
Video may also be requested when it helps demonstrate the problem.
Keep the item and all packaging until our review is complete.

If the issue is approved, we may provide replacement parts, a replacement product, store credit, or a refund, depending on the circumstances and available inventory.

Starting a Return

To request a return:

Visit our Contact Us page.
Provide your order number and checkout email.
Identify the product you want to return.
Explain the reason for the return.
Wait for return authorization and shipping instructions.
Pack the approved item securely.
Use a trackable return service.
Do not send a product back before receiving return authorization.

The return address may be different from the address shown on the original shipping package.

Returns sent to an unauthorized address, sent without approval, or sent cash on delivery may be refused or delayed.

Return Shipping Costs

Customers are responsible for return shipping when a return is requested because of:

Personal preference
Color selection
Incorrect size selection
Duplicate ordering
No longer wanting the product
Another reason not caused by our error

If we confirm that the product was damaged, defective, or incorrect, we will provide the appropriate return or replacement instructions.

We recommend using a trackable shipping service. Everlinene cannot guarantee receipt of a return package that does not include tracking.

Return Inspection

Returned products are inspected after they arrive.

We will check the product’s:

Condition
Cleanliness
Packaging
Tags
Accessories
Completeness
Eligibility under this policy

If the return is approved, we will notify you and begin the refund process.

If the product does not meet the return requirements, the refund may be declined or reduced where permitted by law.

Refund Processing

Approved refunds are issued to the original payment method.

After the refund has been issued, please allow 5–10 business days for your bank, card issuer, PayPal, or other payment provider to display the funds.

Processing time is controlled by the financial institution and may vary.

Original shipping charges, customs duties, taxes, and import fees are not normally refundable unless required by law or the return resulted from our confirmed error.

Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, pattern, or product, return the eligible original item and place a new order for your preferred option.

This allows the replacement order to be processed without waiting for the original return to arrive.

Order Cancellations

We begin preparing orders quickly.

If you need to cancel an order, contact us as soon as possible. We will attempt to stop an order that has not entered fulfillment, but cancellation cannot be guaranteed.

Once an order has shipped, it must follow the standard return process.

Late or Missing Refunds

If an approved refund is not visible after 10 business days:

Check the original payment account again.
Contact your card issuer or payment provider.
Ask your bank whether the refund is pending.
Contact Everlinene if the payment provider cannot locate it.
Please include your order number when contacting us.

Return Address

HONGKONG YONGLONG TECHNOLOGY LIMITED

Address:

FLAT/RM S078, 2/F
THE CAPITAL
61–65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KL
HONG KONG

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