FAQ
Everlinene is a home and lifestyle brand operated by HONGKONG YONGLONG TECHNOLOGY LIMITED.
Frequently Asked Questions
Need help with an order or choosing the right table essential? You may find the answer below.
If you still need assistance, please send us a message through our Contact Us page.
Orders
Can I place an order without creating an account?
Yes. You can complete checkout as a guest.
Creating an account is optional, but it may make it easier to review your order history and save your information for future purchases.
Can I change or cancel my order?
We begin processing orders soon after they are placed, so changes and cancellations cannot be guaranteed.
Please contact us as quickly as possible and include your order number. If the order has already entered fulfillment or shipped, it will need to follow our standard return process.
Why did I not receive an order confirmation?
Please check your spam, junk, promotions, and other filtered folders.
You should also confirm that the email address entered at checkout was correct. If you still cannot find the confirmation, contact us with your name and checkout email.
Can I use more than one discount code?
Unless a promotion specifically states otherwise, only one discount code can be applied to each order.
Discount codes cannot normally be added after checkout has been completed.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other payment methods displayed during checkout.
Available options may vary depending on your location, device, and order value.
Shipping and Delivery
How long does order processing take?
Most orders are prepared within 1–3 business days.
Weekends, public holidays, seasonal demand, inventory checks, and payment reviews may add additional processing time.
How long will delivery take?
Delivery time depends on your destination, the shipping service selected at checkout, carrier conditions, and customs processing where applicable.
Any delivery date shown at checkout or through tracking is an estimate rather than a guaranteed arrival date.
How do I track my order?
When your order ships, we will send a shipping confirmation containing the available tracking information.
Please allow 24–48 hours after receiving the email for the carrier’s first tracking update to appear.
Why has my tracking stopped updating?
Tracking may pause while a package moves between carrier facilities, passes through customs, or transfers to a local delivery partner.
If the estimated delivery window has passed and there has been no movement for several business days, contact us with your order number.
Will all my items arrive together?
Not necessarily. Orders containing multiple items may be divided into separate packages because of availability, package size, or fulfillment location.
Each package may have a different tracking number and delivery date.
Will I need to pay customs duties?
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country.
Unless checkout specifically states that these charges are included, they are the customer’s responsibility.
Product Sizing
How do I choose the right table runner?
Measure the length of the area where you want the runner to sit.
For a traditional look, add the amount you want the runner to hang over each end. For a cleaner, casual appearance, choose a runner that sits entirely on top of the table.
Always compare your measurement with the dimensions shown on the product page.
How do I choose a tablecloth size?
Measure the length and width of a rectangular table or the diameter of a round table.
Add twice your preferred drop to each tabletop measurement. A shorter drop creates a casual appearance, while a longer drop generally looks more formal.
Are product measurements exact?
Small differences may occur because of cutting, stitching, fabric movement, and manual measurement.
Please review the dimensions carefully before ordering, particularly for fitted, detachable, weighted, snap-on, or extendable products.
Will the color look exactly like it does online?
We work to display product colors as accurately as possible.
However, screen settings, room lighting, photography, and fabric texture can make colors appear slightly different in person.
Product Care
How should I clean my table linens?
Care requirements vary by material and product construction.
Always follow the instructions shown on the product page, label, or packaging. Do not use bleach, strong chemicals, high-temperature drying, or direct ironing unless the care instructions allow it.
How can I remove folds after unpacking?
Many folded textiles naturally relax after being placed flat.
If permitted by the care instructions, gentle steaming or low-temperature ironing from the reverse side may help. Avoid direct heat on coatings, printed details, snaps, pockets, or weighted sections.
Can I place hot cookware directly on a table runner?
Only place hot cookware on products specifically described as heat resistant.
Decorative table runners and tablecloths do not automatically provide heat protection. Use a suitable trivet or protective mat whenever you are uncertain.
Why does my item have a light smell after opening?
Fabric, foam, rubber, or coated materials may have a temporary packaging scent.
Place the item in a dry, well-ventilated area for 24–72 hours. The scent should gradually fade.
Returns and Refunds
What is your return window?
Eligible products may be returned within 60 days after delivery.
Items must be unused, unwashed, uninstalled, unaltered, and returned with their original packaging, tags, accessories, and proof of purchase.
Can I return a used or washed tablecloth?
Used, washed, stained, altered, scented, or damaged table linens are generally not eligible for return unless the item has a confirmed manufacturing defect.
Please review our Return & Refund Policy for complete requirements.
What should I do if my item arrives damaged or incorrect?
Contact us within 7 days after delivery.
Please include your order number and clear photographs of the product, packaging, affected area, and shipping label. Keep the original packaging until our review is complete.
When will I receive my refund?
After the returned item is received and approved, the refund will be issued to the original payment method.
Banks and payment providers may require an additional 5–10 business days to display the refund.
Customer Support
How can I contact Everlinene?
Please send us a message through our Contact Us page.
For order-related questions, include your order number and the email address used during checkout.
How quickly will I receive a reply?
We aim to respond within 1–2 business days during our normal support hours.
Response times may be longer during promotions, holidays, and periods of unusually high demand.